Customer Reviews and Ratings on CyberPowerPC products

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Customer Rating

Exactly what I ordered perfect!

9/26/2020 9:45:12 AM
Customer Rating

The only issue I had was that internally the order was canceled due to rejection from the credit card. I received no notice from Cyberpower and discovered the issue because I looked at the online status and saw the order was marked "INVLID". I had to call in and find out what that meant and get it going again. I looked at invalid for a few days thinking the system status would change before deciding I needed to call in. What the heck does the term "invalid" supposed mean to a customer? The Sales person Carlo was helpful and made it work but there was a good deal of effort by all to get it reinstated. This kind of issue must happen semi regularly due to the charge bing suddenly out-of-state and total $ value on a credit card being high. We were called by credit card company right when Cyberpower tried to charge the card and we told them to proceed but Cyberpower just stopped the order. Even after it was all working the order never again tracked in your external/user system and I had no idea if it was working other than sending out notes to Carlo. Right now even though it is in my house the order status on your site says "INVLID" This is the second order this has happened to me with Cyberpower. Cyberpower needs to find a way to deal with start and restart issue so it is working for the credit card companies, the customer and Cyberpower so no time is lost and the overall work is reduced.

9/26/2020 7:20:12 AM
Customer Rating

Pricing for the cases weren't displayed until listed at the end. Only how much more/less they were compared to each other. I would have liked to see prices before we got that far in. I had to take a full day off of work because you wouldn't let me deliver to another address (like my work one) or even move the delivery date/time. that was very disappointing. However, you did put it through very quickly, which is great. It also works wonderfully straight out the box, and no wires were loosened during shipment.

9/26/2020 5:35:59 AM
Customer Rating

Easy purchase, delivered almost 2 weeks ahead of expectation! No problems at all.

9/26/2020 3:08:56 AM
Customer Rating

The pricing changed by about 18% so I had to cancel the order, replace it from scratch. Could have just let me make the adjustment. Also, your cost for RAM is crazy expensive. I presume that is part of your marketing and pricing game. Anyways, I bought most my Memory on Amazon and installed after receiving the box. With shipment apparently you do not allow custiners to pick their orders up at the UPS center. That makes no sense to me. Also, i requested the dual fans be installed on the top of the case, as in the picture, however, it was installed on the side. No one ever called or notified me of this change. Further the lights were installed behind the fans, but she i understand this because, then the lights can barely be seen. Lastly, the soecifics of the range of overclocking does not appear clear. U requested a value within the range soecified and was told that that was not possible. Still not sure what overclocking was set to in my box. I do appreciate that you have a wide selection of components to choose from.

9/26/2020 12:13:36 AM
Customer Rating

Super easy, good shipping with protection to the pc and fully assembled ready to go straight from out of the box. 10/10 i love it

9/26/2020 12:03:09 AM
Customer Rating

Arrived earlier than expected. A question I emailed about was answered promptly and clearly.

9/25/2020 11:59:04 PM
Customer Rating

Really nice, just as I envisioned it...

9/25/2020 9:51:26 PM
Customer Rating

orders fine except i received not working parts

9/25/2020 1:04:45 PM
Customer Rating

I like the site, but it seemed harder to customize all the pc than the last time I ordered here a couple years ago. I would like to have the option to choose a case, and then build from there.

9/25/2020 12:24:55 PM